Shipping Policy

A legal disclaimer

Effective Date: August 3, 2026

Thank you for shopping with Sunny'sKin! We are committed to carefully preparing and delivering your order as quickly as possible. Please review our Shipping Policy below for information regarding processing times, shipping, and delivery.

Order Processing

All orders are processed within 2–5 business days (Monday through Friday, excluding weekends and holidays).

During periods of high order volume, holidays, product launches, or promotions, processing times may be slightly longer. If there is a significant delay in processing your order, we will notify you via the email address provided at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package weight, and the shipping method selected.

From time to time, Sunny'sKin may offer free shipping promotions. Any such offers will be subject to the terms and conditions stated at the time of the promotion.

Delivery Time

Once your order has shipped, estimated delivery times typically range from:

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–3 business days

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become available after receiving your shipment confirmation.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Sunny'sKin is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned to us because of an incorrect address, the customer will be responsible for any additional shipping fees required to resend the package.

Lost or Stolen Packages

Once a package has been transferred to the shipping carrier, the carrier is responsible for the delivery of your order.

Sunny'sKin is not responsible for packages that are marked as Delivered but are lost, stolen, or misplaced after delivery.

If you believe your package has been lost or stolen, we recommend:

Checking around your delivery location.
Asking household members or neighbors if they accepted the package.
Contacting the shipping carrier to file a claim or request additional delivery information.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue promptly, please provide:

Your order number
Photos of the damaged product(s)
Photos of the shipping box and packaging
A brief description of the damage

After reviewing your claim, we may offer a replacement, store credit, or refund at our discretion.

Delayed Shipments

Sunny'sKin is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

Severe weather
Natural disasters
Carrier delays
Holidays
High shipping volume
Customs processing (for international shipments)
Other unforeseen events

We appreciate your patience should these situations arise.

International Shipping

At this time, Sunny'sKin currently ships within the United States only.

If we begin offering international shipping in the future, this policy will be updated accordingly.

Incorrect or Missing Items

If you receive the wrong item or if an item is missing from your order, please contact us within 7 days of delivery.

Be sure to include:

Your order number
A description of the issue
Photos of the items received (if applicable)

We will work quickly to resolve the issue.