Refund Policy

A legal disclaimer

Effective Date: August 3, 2026

At Sunny'sKin, we take pride in creating high-quality skincare products made with carefully selected ingredients. Because our products are personal care items, we are committed to maintaining the highest standards of quality, safety, and hygiene.

Please read our Refund & Return Policy carefully before making a purchase.

Returns

Due to the nature of our skincare products, we do not accept returns of opened or used products for health and safety reasons.

If your product has been opened, used, or altered in any way, it is not eligible for return or refund.

Damaged, Defective, or Incorrect Orders

If your order arrives:

Damaged during shipping
Defective
Missing an item
Incorrect

please contact us within 7 days of delivery.

To help us resolve your claim quickly, include:

Your order number
A description of the issue
Clear photos of the product(s)
Photos of the shipping box and packaging (if applicable)

Once your claim is reviewed and approved, we may, at our discretion:

Send a replacement product
Issue a partial refund
Issue a full refund
Provide store credit

Sunny'sKin reserves the right to request additional information before approving any claim.

Allergic Reactions & Skin Sensitivities

Because every person's skin is unique, we cannot guarantee how your skin will respond to our products.

We strongly recommend performing a patch test before full use.

Sunny'sKin is not responsible for allergic reactions, skin sensitivities, irritation, or individual results, and these circumstances do not qualify for a refund.

If irritation occurs, discontinue use immediately and consult a healthcare professional if necessary.

Change of Mind

We do not offer refunds or exchanges for:

Ordering the wrong item
Not liking the scent
Not liking the texture
Change of mind
Personal preference
Gift purchases

Please read product descriptions carefully before placing your order.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has entered processing or has shipped, it cannot be canceled.

If you need to cancel an order, please contact us as soon as possible.

Shipping Costs

Shipping charges are non-refundable unless the error was caused by Sunny'sKin.

If a package is returned because of an incorrect or incomplete shipping address provided by the customer, the customer is responsible for any additional shipping costs required to resend the package.

Lost or Stolen Packages

Sunny'sKin is not responsible for packages marked as Delivered by the shipping carrier.

If you believe your package has been lost or stolen after delivery, please:

Contact the shipping carrier directly.
Check with neighbors or your local delivery office.
File a claim with the carrier if applicable.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days after the refund is processed for the funds to appear in your account, depending on your financial institution.

Right to Refuse

Sunny'sKin reserves the right to refuse refunds, returns, exchanges, or replacement requests if we determine that:

The policy requirements have not been met.
The request is fraudulent or abusive.
The product has been used or altered.
The claim falls outside the timeframes outlined in this policy.

If you have any questions regarding this Refund & Return Policy, please contact us:

Sunny'sKin

We appreciate your support and thank you for choosing Sunny'sKin. Your satisfaction is important to us, and we are committed to providing quality products and excellent customer service.